Shipping policy

Effective Date: May 12, 2023

Thank you for shopping with us! This Shipping Policy outlines the details of our shipping process to provide you with transparency and clarity regarding the delivery of your orders. By placing an order with us, you agree to the terms of this Shipping Policy.

  1. Order Processing Time We strive to process all orders within 2 business days, excluding weekends and holidays. Please note that this processing time is an estimate and may be subject to change during peak periods or due to unforeseen circumstances. We will make every effort to fulfill your order promptly.

  2. Shipping Methods and Carriers We offer various shipping methods to meet your needs. The available options will be displayed during the checkout process. We partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders. The carrier selected for your shipment will depend on factors such as your location and the size/weight of the package.

  3. Shipping Costs and Timeframes Shipping costs and delivery timeframes are calculated based on the destination, weight, and dimensions of your package. The exact shipping cost and estimated delivery date will be provided to you during the checkout process. Please note that these estimates are provided by the shipping carrier and are subject to change. We are not responsible for any delays or additional charges incurred during transit.

  4. Order Tracking Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. Please allow a few hours for the tracking information to become available in the carrier's system. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

  5. Shipping Restrictions Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues arising from incorrect or incomplete addresses. Additionally, please note that certain items may be subject to shipping restrictions or regulations imposed by local authorities or the shipping carrier. We reserve the right to cancel or modify orders containing such items.

  6. International Shipping We currently offer shipping to select international destinations. However, please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information on potential fees and regulations.

  7. Order Modifications and Cancellations Once an order is placed, it may not be possible to modify or cancel it due to our efficient processing system. If you need to make changes or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made after an order is processed.

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at Chris+shopify@partyrock.com. We are here to assist you!